Order Cancellation

Once an order has been placed, we begin processing it as quickly as possible. If your order has not yet shipped, you may contact our support team to request a cancellation.

If your order has already been shipped, you will need to wait until it arrives and then follow our return process. Refunds will be issued after the returned item has been received and inspected.

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Shipping Protection

If you purchase Shipping Protection during checkout, your order will be eligible for replacement if it is lost or damaged during transit.

Please contact our support team if you believe your protected package has been lost.

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Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect or incomplete address is provided and the order has already been processed or shipped, we cannot be held responsible for any delivery issues. Additional shipping fees may apply if the package needs to be resent.

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Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

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Shipping Time

Estimated delivery times vary by destination.

Processing Time: Orders are typically processed within 2–3 business days before shipment.

Please note that delivery estimates do not include delays caused by customs clearance, holidays, weather, or courier disruptions.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Please allow 2–5 business days for tracking information to become available after shipment. During this period, the tracking status may display "No Information Available" while the carrier updates its system.

If your tracking has not updated after 4 business days, please contact our customer support team and we'll be happy to assist you.